Consumers need better protection, Consumer Minister Edward Davey said today.
Ministers announced that they wanted to see a simplified consumer landscape supported by public funding for two existing bodies- Trading Standards and the Citizens Advice service.
Edward Davey said: “For too long people have been faced with a confusing landscape of different, public, private and voluntary consumer bodies, with overlapping roles and responsibilities. It is not always clear where to turn for trusted advice and information which consumers need to make good choices or a champion to support them when they have been ripped off. The proposals which I have published today seek to put an end to such confusion and make sure consumers are empowered and have champions.”
The consultation paper sets out proposals for the Citizens Advice service to become the single service that consumers can turn to for information and advice.
It also sets out plans to strengthen the leadership and coordination of Local Authority Trading Standards Services in tackling difficult cases that cross local authority boundaries.
The ‘Empowering and Protecting Consumers‘ consultation will run for 14 weeks until the end of September. Consumers and the voluntary and private sectors are encouraged to share their views on the proposed reforms.