Ofgem’s customer advice has been translated into Welsh to help more customers switch energy supplier to get cheaper bills. The Welsh language version of an on-line consumer awareness campaign called the Energy Best Deal was launched today byEnvironment Minister for Wales John Griffiths.
Earlier this year, the energy regulator’s Retail Market Review showed that energy companies make higher profits from consumers who do not switch. At least seven out of ten domestic electricity users in Wales have never switched.
Consumers who haven’t switched end up paying more for their bills, say Ofgem.
Sarah Harrison, Ofgem’s Senior Partner for Sustainable Development, said: “Ourlatest research shows that consumers who are not active in the market are paying on average around £170 a year more than they have to. Energy Best Deal is here to help energy consumers become more active in the energy market. A large number of Welsh consumers have never switched energy supplier so our Welsh language online films will help them to shop around and get a better deal.”
She said this was particularly important because over a quarter of households in Wales are in fuel poverty.
Energy Best Deal is run jointly by Citizens Advice and Ofgem.