Due to a fault with an automated telephone meter reading system some of EDF’s customers have been overbilled. £200,000 is to be reimbursed across a total of 100,000 customers. Following price changes between October 2003 to end of April 2010, some customers were charged at a new tariff rate.
Adam Scorer, Director of External Affairs at Consumer Focus, said: “Energy firms have a responsibility to ensure that they charge for the right amount of units at the old and new rates when prices change, and if they have an up-to-date meter reading there is no excuse for getting it wrong.
However, Consumer Focus said EDF could be forgiven: “It is welcome that EDF Energy are doing the right thing and will be compensating their customers for the overcharging problems that their automated meter reading caused.”
EDF say they will not be looking to recover any money from those customers who have been under-billed and have promised to fully reimburse those that have been over charged.