Three of the Big Six energy firms have decided to back an investigation on fair pricing from the Competition Commission. Consumer Focus have questioned whether companies who dominate a market like the Big Six do, can be competitive enough to deliver affordable prices.
Adam Scorer, Director of External Affairs at Consumer Focus, said: “The penny is starting to drop with energy firms that consumer mistrust of them is off the scale. Government, regulators and industry need to take serious steps to address not only the mistrust that exists, but the issues behind it.”
Consumer Focus wants the Commission to tackle key areas, such as complex tariffs in order to bring the public back on side.
Mr Scorer added: “Trust will return if companies treat consumers fairly, justify why bills are high, customers are supported in reducing their bills and if people see Government and regulators tackling the big challenges that consumers face.”
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