Consumer Focus has published a checklist for energy customers, which aims to provide insight into the necessary information on their energy supply. Published in collaboration with Ofgem, the checklist details facts surrounding consumer rights, expected level of service and how to best switch supplier.
Audrey Gallacher, Director of Energy at Consumer Focus, said: “Energy bills are a major worry for many consumers. Yet many people find the energy market bewildering and sometimes struggle to even find the basic information they want or need. This checklist is a new guide to help customers understand their rights and signpost people to the most helpful information for them.”
An in depth checklist is available on Consumer Focus’s ‘staying connected’ webpage and a shorter version will be sent to consumers alongside their bills next year.