EDF Energy has announced a new scheme which it claims could give nearly 150,000 elderly customers lower energy bills.
The launch of the ‘Customer Commitments’ scheme today claims to deliver “Fair Value, Better Service and Simplicity” for customers. The energy company says customers the government identifies as “most in need” will automatically get its cheapest prices. This is expected to benefit nearly 150,000 customers in the coming year.
Vincent de Rivaz, EDF Energy’s CEO said: “If the most vulnerable and elderly customers are not participating in the market they are not getting the benefits of competition. Our step means that even if they do not actively switch, they will get our best prices.”
EDF is also launching a new product ‘Blue +Price Promise’ in April. It will let customers know if they could save more than £1 per week compared to supplier at typical use. It claims it will not charge termination fees if customers wish to leave.
Mr Rivaz added this is “an industry first”.