The head of Energy UK Angela Knight believes trivialisation in the industry needs to stop as there are some “very real issues” the sector and its customers are facing.
She made the comment at the trade body’s annual conference in London yesterday, adding: “We have got to really change how we generate electricity – we’ve got to make sure people get the gas they want, the electricity they want and when they want it.”
She told ELN: “Too often, something that happens with somebody’s bill or customer supply or customer service, although I absolutely accept they are important, it infects the whole debate.
“And this is about billions of pounds, hundreds of thousands of jobs, it’s about massive tax payments from the industry into the government policies, it’s about 27 million homes kept alight and kept warm and it’s about British industry being able to operate effectively and securely in an international world.”
On getting more investment in the country, Angela believes investors want “simple, straightforward regulatory and legislative framework and no change”.
She said energy policies must “reflect the views of British consumers and industry” and if there is security that policies are going to continue through successive governments and the cost issue to individuals and industry are “better addressed”, Britain wouldn’t have to worry about security of supply.
She also called for some policy costs such as the Energy Company Obligation (ECO) and Warm Homes Discount to be taken off energy bills.