The client, one of the leading UK energy suppliers and generators of gas and electricity to homes and businesses seeks a Head of Telesales to join their SME Markets Management Team.
As a member of the SME Markets management team, the Head of Telesales will be responsible for providing direction and leadership to all activity related to acquisition and retention telesales targeting the SME market customer segment.
The role is responsible for ensuring that the telesales capability delivers efficient and effective management of the valuable data resource, and for proactively reducing the number of losses both while being used and maintaining it by accurately capturing key information to support future lead development.
Initially multi-site, the role holder will work with the Head of SME Markets to develop a transformation plan for acquisition telesales to migrate to a target organisational design and location as agreed. The role will also require working closely with colleagues in regulation and compliance to ensure that the highest quality, regulatory and ethical standards are set and achieved.
This is a senior role that will have overall responsibility for circa 200 staff, responsibility for 6 direct reports, indirect management of 75-100 third party staff, and an OPEX budge of £12-£15 million. The successful candidate will have experience of managing multi campaign, multi site acquisition telesales teams, leadership and people management, driving performance and treating colleagues with respect.
The salary is very competitive with an excellent benefits package. Please note, there is extensive travel in this role primarily within the Midlands and North of England.
To find out more, please get in touch by emailing Catherine McLean or calling her on 020 7448 8599.