There is much more to the energy procurement process than just securing the best price.

That’s the view of Antony Badger, Strategy and Development Director at Haven Power, who believes it is about the “whole customer experience” and price is not the only factor.

He told ELN procurement is about the service provided to customers – even after the contract ends – and they should be looked at “individually” rather than consumers as a whole.

Speaking at the New Energy Market conference in Manchester yesterday, he said a “whole raft of changes” will come as part of the new market but believes there are barriers: “I think there’s a lot of regulatory uncertainty and that might put some people off from either entering the market completely or from moving into different parts of the market.”

Mr Badger said he wants “quick, decisive clarity over policy and future direction” from the next government.