Ofgem has launched an investigation into a gas and electricity supplier based in Birmingham.
E (Gas and Electricity) is a medium-sized supplier that supplies electricity and gas to customers, predominately those on pre-payment meters.
The regulator will examine E’s marketing, sales and switching practices in order to know if it breached conditions which require suppliers to provide complete and accurate information to customers when undertaking these activities.
Ofgem has insisted the opening of this investigation does not imply that it has made any findings about non-compliance.
E has refused to make any comment.
Earlier this week, Ofgem also opened an investigation into Economy Energy.