New innovations and improvements to online account management services are enhancing the customer experience in the commercial energy sector. Business Improvement Manager at ScottishPower, Danny Parr, discusses the launch of its new Commercial Energy Portal.
In a world where our industrial and commercial customers are increasingly pressed for time, ScottishPower’s job is now more than just providing energy. We have a growing responsibility to deliver innovative services to business’ which help them to make better energy choices and efficiencies where possible.
That’s why we’ve launched our new Commercial Energy Portal to make energy management as simple and as clear as possible. The portal provides a convenient way for companies to monitor and stay in control of their energy – saving them time, and most importantly money, for their business.
Putting the customer in control
Designed to be an invaluable resource for industrial and commercial energy management, the portal is easy to use and gives business customers and third party intermediaries complete access to all of their energy account information and advice in one place.
Customers can view and update their account online; track bills and payments, add a new site or facility, note a change of tenancy, provide a new connection and even terminate supply to a site.
It also comes with a variety of useful features such as all of the latest commercial energy news available through a live Twitter stream; while a ‘Hot Topics’ section provides useful industry insights.
In addition ScottishPower also endeavour to help companies save money, via an email Triad Warning Service. Triads are used to calculate fees each customer pays to the Transmission Network Use of System (TNUoS) to help maintain the National Grid.
Triads are the highest half-hour periods of system demand between November and February each year and using energy at these peak times can be costly. By subscribing to Triad warnings, businesses receive an alert once a peak time is forecast, allowing them to adjust their energy usage during the triad and reduce the fees they pay.
Keeping track of daily consumption
Resources to monitor a business’ day-to-day energy consumption via the portal are also available to help track daily, monthly and yearly energy use. A simple ‘Red, Amber and Green’ (RAG) system provides clients with the data they need to adjust energy use during peak times when high distribution charges apply.
These metrics give a clear analytical breakdown on energy consumption alerting customers to the amount of energy spent during the most expensive time of day to help them manage supply accordingly.
ScottishPower’s Commercial Energy Portal provides an innovative online solution which allows our commercial customers to take control of their energy expenditure. By making energy choices clear and simple, we are helping businesses to drive efficiencies and save money.
For further information on the portal and services available to commercial energy customers, please visit: www.scottishpower.co.uk/commercial-business
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