Latest Jobs – Billing Manager – Utility People

Job Title: Billing Manager
Salary: £45,000
Location: Hertfordshire

Job Title: Billing Manager

Salary: £45,000

Location: Hertfordshire

Do you have billing experience gained in the energy industry? Due to rapid expansion, we have a fantastic opportunity for a Billing Manager to join an independent energy retailer. Our client is a leading independent energy supplier who are looking for a Billing Manager due to the expansion of the business. You will manage daily processes across the department, oversee staff who are running these processes and help motivate the team. You will need to have proven billing experience within the energy industry and be able to motivate your team. If you are an experienced Billing Manager, apply now!!!

Responsibilities will include:

  • Manage daily processes across the department, oversee staff who are running these processes and help motivate the team.
  • Ensure the successful completion of bill runs in accordance with the Customer Invoice Cycle Calendar.
  • Handle disputed accounts and liaise with customers where escalations require it.
  • Produce and analyse reports, making recommendations or highlighting areas for improvement.
  • Problem solving for a wide range of issues.
  • Identify potential billing related issues and track these through to resolution.
  • Resolution of Validations within the CRM that are restricting the billing process.
  • Work with a number of different bespoke systems and perform analysis of the CRM to ensure the accuracy and completeness of customer bills.
  • Build relationships with other departments to ensure an integrated approach to billing.
  • Communicate with a wide range of stakeholders.
  • Liaise with other departments to resolve issues that impact customer bills i.e. Data Management & Metering, Finance, Marketing, Customer Services.
  • Help to define true backlog and agree an action plan for resolution/write off and work with other departments to create and deliver solutions.

Experience and Skills Required:

  • Billing Management experience.
  • Experience working for an energy supplier.
  • A flexible approach and willingness to adapt to a rapidly changing business.
  • Experience in leading and building a team.
  • Decision making and prioritisation skills.
  • Ability to communicate to stakeholders at all levels of the business.
  • Willingness to get involved in the work of the company; to take an interest in the company’s objectives and to offer assistance where appropriate.

For more information click here.

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