Water companies can be fined up to 10% of their turnover for poor customer service, as new powers granted to Ofwat aim to improve industry standards and accountability

More than 1.3 million low income households received bill reductions through water company social tariffs, up 19% in 2022-23, according to the Consumer Council for Water

The investments in 31 schemes are expected to improve water resilience, storm overflows and reduce nutrient pollution

Thames Water and Southern Water stand out as poor performers in relation to written complaints, according to a new report

An MP has questioned the reasons behind the plant’s closure although the company says it is for “maintenance work”

He will take on the new role on 26th September 2022, succeeding current chair Emma Howard Boyd, when her second term ends

The announcement follows United Utilities’ pledge to keep the average household water bill ‘flat’ for this year

The company has said customers can seek up to 90% reduction on their water bill

The Consumer Council for Water will work with organisations from across industry and beyond to identify new opportunities to make sure households in financially vulnerable circumstances get the help they need

The Consumer Council for Water claims this is despite what it describes as “rapid growth” in water company schemes designed to help consumers pay their bills