consumer focus fevin miles ceo Mike O’connor £70 million fines fees billing npower
npower has had to refund its customers £70m to compensate for over-charging in 2007. Around 1.8m people in the UK who were npower gas customers in 2007 were affected. The charges arose from npower changing its initial fees to a fixed monthly rate but “this change was not communicated effectively to customers,” said energy watchdog […]