Ofgem urged to take action on suppliers’ bad practice

Nearly 18% of SMEs say they have faced at least one malpractice experience, according to a new survey

NI homes to receive £600 to help pay energy bills

This will be delivered by the UK government, in the absence of Stormont

Energy Saving Trust reappointed as manager of suppliers’ redress payments

The scheme has benefitted more than 180,000 households over its lifetime

Energy bills
Ofgem allows debt collection from energy suppliers as lockdown eases

Energy suppliers would be allowed to restart debt collection from July but they could face enforcement action for aggressive practices against customers

‘Significant fall’ in price gap between energy payment types

The difference in prices between payment methods for energy has “fallen significantly” since new rules were introduced in 2009, according to Ofgem. The rules allow suppliers to charge different prices for different methods but only if the amount reflects the costs of providing those accounts. They were designed to protect consumers and take into account […]