The move aims to enhance the company’s customer service

The former company’s software-as-a-service (SaaS) platform provides energy suppliers with solutions, including customer relationship management, billing and financial management

Centrica has collaborated with a software developer to launch British Gas Lite, a new electricity service aimed at small and medium-sized businesses. Using Nottingham-based ENSEK’s retail energy platform, the online service aims to allow better management of industry and customer facing processes including those relating to revenues, billing and accounting. Customers pay by monthly, variable direct […]

The drive for greater transparency and improved customer experience – along with cheaper bills – are at the heart of the unprecedented scrutiny facing energy suppliers. Despite industry initiatives to reduce the number of tariffs on the market and make energy simpler, customers still bemoan inaccurate bills and lengthy switching times. The biggest problem holding […]