The amount is for the costs incurred in acting as a supplier of last resort for Extra Energy

That includes 108,000 domestic customers and 21,000 business customers

It is the sixth supplier to have ceased trading this year

Customers are being advised not to switch suppliers yet and to take a meter reading, ready for when their new energy provider contacts them

Extra Energy has topped an energy complaints leaderboard for the second quarter in a row. Citizens Advice’s rankings measure how effectively energy suppliers deal with complaints from small business customers across Great Britain. Suppliers’ scores are calculated based on the seriousness of the complaint made against them and how long it took to resolve. Firms with lower complaints ratios […]

An investigation into the customer service, billing and complaints handling processes of Extra Energy has been launched. Ofgem said it is examining whether the energy company breached its Standards of Conduct, which are aimed at ensuring suppliers treat customers fairly. It will also look into whether the power firm broke rules regarding meter readings, refunding […]

Small electricity supplier Extra Energy is the latest to offer a tariff under £1,000 for domestic customers. First Utility and Ovo Energy have brought out similar deals. At £990 a year, Extra Energy’s ‘ValuePlus Fixed Price Sept 2015 v1’  is £275 a year cheaper than the average standard plan on the market for customers paying […]