Over half of households struggle with bills in the past year

Only three-in-ten customers are aware of available financial support from water companies, new Ofwat survey shows

Thames Water ‘faces multi-million shortfall’ after bill increase

The water company could be hit by £512 million in unpaid bills as customers are struggling with the cost of living crisis, new research suggests

Europe to address energy crisis with more targeted support

European ministers have acknowledged that horizontal measures to support people could delay the energy transition

EDF doubles financial support for struggling customers to £10m

The energy giant has said that customer calls about debt soared by 41% year-on-year in winter

British Gas launches £2m fund for those who struggle to pay their bills

Customers with a debt of £250 or more are expected to be supported through the fund

New sustainability hoops to jump through for UK biomass

Biomass firms will face new hoops to jump through under government plans to make sure the fuel is sustainable. From April 2015, biomass-fuelled generators which don’t hit targets – such as how much carbon can be emitted and whether enough trees have been planted to replace those used as fuel – could lose financial support. […]