Heat Trust
Government support for over 500,000 households, not covered by the energy bill price cap, ceased on 31st March, leaving many communal heating consumers exposed to higher prices, prompting calls for an extension to the scheme
Currently, customers on heat networks are more exposed to energy price hikes
Nearly 17,000 blocks of flats are exposed to higher prices, according to research
The Heat Trust has urged the government to allow heat network operators to buy gas at the capped domestic tariff rates
An Ofgem Executive will work with Heat Trust as Head of Compliance and Audit on a 12-month secondment
The Heat Trust is an independent organisation seeking to drive up standards of performance of heat networks and improve the customer experience
The majority of complaints made by heat network customers are related to billing issues. That’s according to customer protection scheme Heat Trust, which sets standards for the heat sector and provides an independent dispute resolution service. Heat suppliers received complaints from around 6% of households on Heat Trust registered schemes in 2016 – over roughly […]
An independent heat customer protection scheme has been launched in the UK. Heat Trust sets standards in key areas including performance, reliability and customer service. It claims more than 15,000 customers will benefit from free independent complaint resolution and minimum service standards. The programme is backed by the Association for Decentralised Energy (ADE) and the Energy […]