Scottish Water faces questions from water watchdog

A Scottish water provider faces questions from the water watchdog about its relationship with a private insurance firm. Thousands of customers received letters in Scottish Water branded envelopes, which contained sales pitches made by private insurer, HomeServe. Consumer Focus Scotland said that public bodies, such as Scottish Water, should not be seen to favour one […]

Ofcom investigate npower for cold calling

Communications regulator Ofcom may fine npower and Homeserve £2m for breaking rules on persistent cold-calling. Ofcom say they have “reasonable grounds for believing that between 1 February 2011 and 21 March 2011, npower persistently misused an electronic communications network or services by virtue of its use of an automated calling system.” npower defended their actions […]