The supplier has accepted the failings in its IT systems and compliance processes over five years resulted in too many customers receiving inaccurate or incomplete information

Two in 10 householders (19%) have been billed incorrectly by their energy supplier in the last two years, new research reveals. The figure is an improvement from last year (25%) but the energy industry is still the second worst for getting bills wrong – behind banks, council tax departments and mortgage companies – and only […]