It also failed to provide annual energy statements to some customers

E.ON is to pay £12 million in fines, the largest for an energy supplier, for breaking sales rules for more than three years. More than 333,000 customers who are recipients of the Warm Home Discount will receive a payment of around £35 as a result of “extensive poor sales practices” carried out between June 2010 […]

Energy giant npower has been ordered to pay £3.5 million to “vulnerable customers” for breaching sales rules. Regulator Ofgem said the sales processes and information used by the Big Six firm meant customers were not able to make informed decisions about whether to switch suppliers. The breaches were made between 2010 and 2012 on the […]

Energy supplier SSE has announced a rise in profits for the last 12 months due to the prolonged cold weather despite disruption to its services and a fine from regulators. Its year-on-year profits rose 27.5%, with retail operating profits up from £321.6 million to £410.1 million and reported pre-tax profits of £1.4 billion from April […]

A former SSE sales employee appears to have spilled the beans on the energy supplier’s dodgy practices when trying to get consumers to switch to their tariffs. Ofgem yesterday slammed a £10.5 million fine, believed to be the largest of its kind to date, as it revealed the company’s “prolonged and extensive” mis-selling and published […]

Ofgem has finally managed to get its act together. It has imposed the largest ever fine worth a staggering £10.5 million to energy supplier SSE. Why? Because the company breached numerous rules when conducting domestic energy sales in the UK. Ofgem revealed the supplier failed at every stage – from the opening lines on the […]

Trust is one of the main issues in the energy industry and suppliers need to do more to gain it from consumers. With gas and electricity prices continuously rising, analysts at Ernst & Young suggest energy companies need to help people understand the reasons why and be more open. They believe trust is key but […]