The Worcestershire Health and Care NHS Trust saved thousands of pounds on its gas bills this year after its supplier billed the energy consumption incorrectly. The Trust was apparently charged double for the gas for one of its buildings, according to the energy management bureau from TEAM which spotted the mistake. It says the Trust […]

Energy firms remain firmly in consumers bad books having joined airlines as the UK’s lowest-scoring industries in a national customer satisfaction survey. Brits rate energy utilities at 69 out of 100, a poor score for the National Customer Satisfaction Index – although this actually is a five-year high for the industry. Utilities’ standing in the […]