Ofgem to fund charities and community energy groups with £27m

The funding will support vulnerable customers and decarbonisation projects

More than 1m customers ‘overcharged’ by 18 energy suppliers

Failures to protect customers’ tariff prices after energy switching led to an accumulative £7.2 million extra cost

Energy Saving Trust to manage suppliers’ redress payments

The Energy Saving Trust (EST) has been appointed to manage the allocation of redress payments made by energy companies for breaching rules. Under Ofgem’s redress process, energy firms that break rules can make voluntary payments to help consumers through charities, trusts and third party organisations. The payments are made in addition to direct compensation given […]