Direct debit customers with more than £5 credit at the end of their yearly billing cycle will automatically be paid the amount, SSE has announced. Automatic refunds were previously only made on balances of £100 or more. SSE will also start reviewing all direct debit customers’ accounts twice a year within the next 12 months. […]

SSE has become the only major supplier to offer its cheapest energy tariff to prepayment meter (PPM) customers. That means householders who pay for their energy using a PPM can now choose the supplier’s ‘Discounted Energy April 2015’ fixed-term tariff, which is a 2% discount off the standard variable rate for a fixed term. SSE […]

The UK’s second largest energy supplier, SSE, is establishing regional customer forums in an attempt to improve its service and to regain the trust of its customers following a rough year for the Big Six. SSE customers are being invited to join one of four independently-chaired forums where they can give feedback about issues that […]