ELCC Session on: How engaging more with water helps customers, small and large

If you missed this session by Water Plus at ELCC 2022, catch up with it here!

Water firms urged to be ‘creative’ in setting out bill cutting measures

Bills for homes with water butts or permeable driveways could be lowered under new plans

Ofwat consults on an England-wide national price cap for SMEs

The proposals are expected to simplify price caps applied to small businesses

Thames Water to revise smart metering policy after Ofwat challenge

The regulator was concerned the water firm “unfairly” removed or limited access to water usage data

Businesses’ water bills to rise

Price caps in the business retail market will increase by 0.49%

Businesses’ dissatisfaction for water retailers hit three-year high

Billing complaints are the most frequent among business customers, according to a new survey

‘Water sector could feel more pressure in post-coronavirus era’

That’s the suggestion from Josh Gill, CEO at Everflow Group who spoke to ELN about how the pandemic is affecting the water market

Water retail market: Ofwat unveils new standards to protect businesses

New standards aimed at protecting businesses, charities and public sector organisations when the retail water market opens up next year have been unveiled. Ofwat’s Customers Protection Code of Practice sets out minimum standards that all retailers will need to comply with when dealing with customers. It comes as 1.2 million business customers in England will […]