The energy supplier has agreed to compensate customers after mistakenly billing a number of direct debit customers at higher rates, resulting in an average overcharge of £149 per customer over an eight-year period

Which? research reveals customer dissatisfaction with energy providers due to short opening hours, long wait times and difficulties obtaining assistance

Birmingham tops the list with 19,000 new households entering fuel poverty, according to a new report

British Gas landed at the bottom of the annual Which? energy firm survey

Campaigners advocate for a low cost social energy tariff for struggling households amid a 5% increase in energy bills

The energy sector has reacted to the anticipated price cap increase, highlighting that this will coincide with a challenging period for households

The majority of constituencies in need are in the North West, North East, Yorkshire and Humberside, according to a new report

Both households and businesses using fixed direct debits contribute to this sum

The energy supplier has secured the top spot in the Which? Eco Provider ranking for the third year in a row

Experts have cautioned about the ongoing struggle of managing high costs during the approaching winter months