EDF Energy has expressed “disappointment” after it was the only Big Six energy firm with a rise in complaints according to figures published today.
Consumer Focus released its energy complaints league table for the last quarter of 2011, revealing a trend of decreasing complaints from five of the Big Six suppliers.EDF saw a 19% increase in complaints, dropping to bottom of the league table after getting a one star rating, while npower hopped from the last rung over Scottish Power to fourth place on the back of recent improvements.
SSE remained the supplier with least complaints and the only one to achieve a five star rating.SSE was buoyant after the figures. Director of Customer Service Tony Keeling said they were “extremely proud” to achieve the five star rating. He said: “We are determined to build on this and improve our service even further so that it will set us apart from our competitors as we prepare for the energy market of tomorrow.”
In contrast, EDF said they were “obviously very disappointed” with the results of the Consumer Focus research, conceding that in the past two months, £160 million changes to their customer service systems, billing and more staff training meant that some customers have experienced “unacceptably long waiting periods.”A statement from the French firm added: “We are really sorry for the inconvenience that this is causing.”