Summit review: customers to receive insulation reminders

Following talks in Westminster, the Government say they have agreed terms with consumer groups, energy suppliers and Ofgem to help consumers save money on their bills. The first step will […]

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By Tom Gibson

Following talks in Westminster, the Government say they have agreed terms with consumer groups, energy suppliers and Ofgem to help consumers save money on their bills. The first step will see the Government send letters to four million of the most vulnerable energy customers instructing them on how to claim free or heavily discounted insulation.

According to the Department of Energy and Climate Change too many UK homes do not have adequate insulation. Energy efficiency measures can save money on energy bills and the Big Six energy suppliers, who supply 99% of UK households, generally all offer free or discounted deals to install these.


From December of this year the letters, funded by the suppliers, will aim to direct consumers to an independent helpline, as part of the government programme to ensure an extra 3.5 million homes are properly insulated by the end of 2012.

Agreements are also in place to make sure energy bills show customers how to save money.
 This winter suppliers will place a cheaper tariff signpost message on the front page of bills, encouraging customers to call their supplier or visit a website to find out if they could be saving money on their energy bills.