Seven out of ten consumers unhappy with their energy provider

Less than a third of us switch provider but seven out of ten consumers are unhappy with the service from their energy suppliers, new research claims. According to a recent […]

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By Priyanka Shrestha

Less than a third of us switch provider but seven out of ten consumers are unhappy with the service from their energy suppliers, new research claims.

According to a recent YouGov poll sponsored by Avanade, the British population is not very good at switching suppliers.

Daryn Edgar, Senior Director at Avanade said: “Energy buyers are hugely frustrated that whilst prices have soared customer service seems to have diminished discontentment for long, especially given the threat of a host of new entrants.”

However, younger people were more likely to switch. The poll revealed 50% of the 18-24 age bracket changed their provider last year compared to 26% from the over 55s group.