Ofgem asks trade group to check on suppliers’ bill accuracy

The regulator of the UK’s energy market has asked trade body Energy UK to check up on the accuracy of the Big Six suppliers’ bills. Ofgem this week wrote to […]

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By Vicky Ellis

The regulator of the UK’s energy market has asked trade body Energy UK to check up on the accuracy of the Big Six suppliers’ bills.

Ofgem this week wrote to David Porter, the acting chief executive of Energy UK which operates a Code of Practice for Accurate Bills.

In the open letter seen by ELN, the watchdog says it found some energy customers may not have had “clear and accurate” information in their bills if the prices changed during the billing period.

Though Ofgem states it found “no evidence of systematic errors” in the way suppliers charge their customers, it asks Mr Porter to see whether suppliers are keeping to their code.

Anthony Pygram, Associate Partner for Enforcement and Competition Policy at Ofgem writes: “As Energy UK is the owner of the code, we wanted to draw the issue explained above to your attention so that you may consider in the first instance whether suppliers are acting in compliance with the code. Of course, this is without prejudice to the possibility that Ofgem may take action in the future if deemed appropriate.”