Guest Blog: Robert Sands – How do you recognise best practice in brokers?

It’s no secret that small and medium sized enterprises (SMEs) are facing many challenges. Our research has shown that in difficult economic times, many are understandably focussing on the day-to-day […]

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By ELN reporter

It’s no secret that small and medium sized enterprises (SMEs) are facing many challenges.

Our research has shown that in difficult economic times, many are understandably focussing on the day-to-day running of their business, rather than planning too far ahead.

With this in mind, it is easy to see why many SMEs seek to save time and resources in researching the best energy tariffs and products for their business by using the services of a broker.

However, by not conducting the research themselves, SMEs need to be sure they are getting the best advice. This is why we implement a rigorous procurement process for any broker who wants to sell npower products and services to SMEs.

Beginning by ensuring the broker fully understands the npower products and services available, we invest time and resources to provide comprehensive training. In addition, we provide continued support to ensure the advice provided by brokers truly reflects the npower offer.

Any broker wanting to sell npower products also has to sign-up to the npower Code of Conduct. This provides a robust framework for the high standards of service and behaviour expected from npower staff and brokers.

We really value the business opportunities provided to us by brokers and are committed to investing in strengthening our strategic relationships with them to ensure they continue to understand and meet the requirements of our SME customers.

This is why npower got involved with The Energy Live Consultancy Awards – they provide an opportunity to recognise and reward best practice in the market.

This is crucial for delivering the high standards of service busy SMEs should receive, so they can crack on and focus on running their business.

Robert Sands is Head of Third Party Sales at npower. The supplier’s┬áSME Markets division is sponsoring the SME Consultancy of the Year Award at The Energy Live Consultancy Awards (TELCA). The top secret winner will be announced at an exciting awards ceremony tomorrow evening (27 June).