Survey shows consumers have little trust in energy suppliers

Consumers still have very little trust in their energy suppliers, a new survey has revealed. Asked ‘who would you most trust to advise you on reducing your water/energy consumption’ most […]

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Consumers still have very little trust in their energy suppliers, a new survey has revealed.

Asked ‘who would you most trust to advise you on reducing your water/energy consumption’ most of the 1000 people surveyed replied either their local council or an online comparison site, with 33% of the vote each. Just 12% said they would turn to their energy supplier as a source of information.

They were barely ahead of financial advisors who took 11% of the vote, as well as environmental regulators who got 6% and environmental groups with 5%.

The survey also found that 37% thought more transparent price breakdowns were needed to increase trust, and 77% felt the best method for encouraging sustainability was giving cheaper bills and lower tariffs in exchange for using less energy.

John Pooley, the Managing Director at The Data Partnership – the company that conducted the survey – said: “Clearly consumer trust in energy providers is on the decline. With increasing discontent over price and service levels, energy providers need to take action in order to appear more transparent and restore consumer faith.”

This week Ofgem launched new standards of conduct for suppliers which may help to restore trust.