Which energy supplier handles complaints better?

Consumers will now be able to compare how the largest energy firms compare on resolving complaints with the launch of a new online platform. Ofgem said it will be publishing […]

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By Priyanka Shrestha

Consumers will now be able to compare how the largest energy firms compare on resolving complaints with the launch of a new online platform.

Ofgem said it will be publishing the Big Six energy suppliers’ complaints handling performance every quarter and customers can also see how many complaints suppliers have resolved eight weeks after they had been made.

Energy companies were already required to publish the information – including their top five reasons for complaints and the measures they have taken to improve how they handle them – but the regulator is now collating the data in one place so it is easily accessible for consumers.

Last month Ofgem revealed more than half of all households and small businesses were not satisfied with the way their supplier dealt with complaints.

Around 5.5 million complaints were made against the Big Six last year and 4.9 million have already been made between January and September this year.

Sarah Harrison, Ofgem’s Senior Partner in charge of enforcement said: “Suppliers must turn around their awful record on dealing with customer complaints. More visibility on complaint handling performance as well as our investigations into npower and Scottish Power increases the pressure on suppliers to improve in this area.”

The regulator is advising customers to consider switching – which could save them up to £200 – if they aren’t happy with the service their supplier is providing.