Vulnerable need most support for smart meters

Vulnerable householders in the UK who do not have internet access will need more support during the smart meter rollout, it has been suggested. Claire Maugham, Director of Communications at […]

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By Taryn Nixon

Vulnerable householders in the UK who do not have internet access will need more support during the smart meter rollout, it has been suggested.

Claire Maugham, Director of Communications at Smart Energy GB said national partners such as post offices and consumer groups will work with vulnerable people to help them understand the scheme.

More than 53 million gas and electricity meters are expected to be replaced across UK homes and businesses by 2020. Smart meters give customers more control over their energy use by giving accurate meter readings which could help save energy and money.

Speaking at the Smart Energy UK & Europe conference this week, Ms Maugham also said the new meters could be complex to understand, especially for people who have disabilities, impairments and long term illnesses.

She added: “There are many consumers who are not actively engaged in traditional media channels and there are few people who don’t consume any traditional media but they might struggle to understand the complexity of the message or they need particular additional support.”