Big Six losing out to smaller energy suppliers?

Big Six energy suppliers could be losing out as more consumers are likely to switch to smaller independent companies. According to a new survey, 37% of energy consumers said they […]

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By Priyanka Shrestha

Big Six energy suppliers could be losing out as more consumers are likely to switch to smaller independent companies.

According to a new survey, 37% of energy consumers said they would switch to a new entrant in the market compared to less than a quarter (24%) saying they would switch to one of the Big Six energy companies.

The top reasons that would lead customers to move to a different supplier were inaccurate bills (39%), “unfriendly” phone service (16%) and long complaint processes (12%).

The survey also revealed almost a quarter (24%) of consumers switched energy suppliers in the UK last year.

The news comes the same day the government launched a switching campaign to encourage people to shop around and save up to £200 a year.

Tony Ward, Head of Power & Utilities at EY said: “The challenge for the industry is to invest in ways to retain the confidence and loyalty of its consumer base through innovative services an enhanced and trouble-free customer experience and empowering customers to feel in control of their energy bill.”

Looking ahead, 35% of Londoners are considering moving to a different energy supplier this year, followed by those in the North West, West Midlands (24%) and the South West (23%).

Around 2,000 energy consumers were questioned for the survey.