ScottishPower rated worst for customer service

ScottishPower has been ranked the worst company when it comes to customer service in the UK. That’s according to a new survey which asked more than 3,500 people to rank […]

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By Jacqueline Echevarria

ScottishPower has been ranked the worst company when it comes to customer service in the UK.

That’s according to a new survey which asked more than 3,500 people to rank 100 companies.

Businesses in the energy and telecom industries got the lowest ratings for customer satisfaction.

ScottishPower only scored 59%, with customers complaining about long waiting times on the phone and billing problems, the Which? survey stated.

It was followed by npower with 61% which has previously been rated the worst.

SSE came out on top in the energy sector in the 59th position.

Asked if customer service is important when deciding to choose a company, 78%agreed and 88% said poor service puts them off using a brand again, the survey added.

Richard Lloyd, Which? Executive Director said: “Long suffering customers deserve better as once again essential services that we all rely on have been caught falling down on how they treat people.

“Nearly nine in 10 told us poor service puts them off using a company again so there is a clear incentive to offer service that makes customers smile. Companies at the bottom of our survey should take note: make your customers seethe and you will pay the price.”

The utility sector has seen the biggest drop in negative perception, narrowly escaping being ranked the worst for customer service.