UK heat customer protection scheme launched

An independent heat customer protection scheme has been launched in the UK. Heat Trust sets standards in key areas including performance, reliability and customer service. It claims more than 15,000 customers […]

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By Jacqueline Echevarria

An independent heat customer protection scheme has been launched in the UK.

Heat Trust sets standards in key areas including performance, reliability and customer service.

It claims more than 15,000 customers will benefit from free independent complaint resolution and minimum service standards.

The programme is backed by the Association for Decentralised Energy (ADE) and the Energy Ombudsman will provide the complaints handling service to ensure fair treatment of customers.

Big Six companies E.ON and SSE as well as Heat Networks and Metropolitan King’s Cross have become the first few members of the scheme.

Lord Bourne of Aberystwyth, Parliamentary Under Secretary of State for Energy and Climate Change welcomed the launch of the scheme.

He said: “My priorities are keeping energy bills as low as possible for hard working families and businesses and ensuring everyone has access to reliable and low carbon energy.

“Heat networks play an important role in these priorities but they need to do so in a way that focuses on consumers, I am therefore happy to support the launch of the Heat Trust as the UK’s first independent consumer protection scheme for heat networks.”