E.ON’s district heating system on a regenerated London estate is “not fit for purpose”.
That’s according to a new report from Fuel Poverty Action, which documents ongoing problems faced by residents on the Myatts Field North estate and Oval Quarter development in Lambeth.
Rather than cutting costs and emissions, council residents and private leaseholders have reportedly found themselves tied into an “expensive and unreliable” deal they cannot leave until 2052.
Local people say the system has suffered 48 outages over the past four years, leaving some households without functioning heating or hot water for months.
E.ON has also been criticised for poor customer service and complaint handling.
Residents are currently challenging E.ON to overhaul the whole system, accept a review of its pricing and provide compensation for damages.
Uzoamaka Okafor, Chair of Myatts Field North Residents Association said: “It is wholly unacceptable that residents in a newly built £150 million regeneration project should have to endure such poor service delivery especially as unlike other consumers we are unable to switch energy providers to enable choice and better deals.
“Despite many promises essential change often appears drawn-out and challenging. Regulation is imperative to hold energy providers to account, otherwise customers suffer, particularly the vulnerable.”
A spokesperson from E.ON said: “We had a number of issues at Myatts Field during the initial construction phase of this complex project – the majority of which occurred a number of years ago while the system was being built and commissioned.
“We apologised to residents for those difficulties at the time and we continue to improve our service to customers.”