On average, heat network consumers have lower energy costs than standard customers.
That’s according to a government survey of 5,000 people, which show these customers are generally as happy with their heating systems as those using traditional gas systems.
Community heating specialist Switch2 Energy welcomed the results, highlighting the fact households on Heat Trust registered schemes experienced more clarity with billing information and speed in rectifying service interruptions.
The firm suggested community and district energy schemes need to show more consistency in pricing across the UK, to achieve affordability on all heat programmes.
Kirsty Lambert said: “Community and district heating can deliver affordable, low carbon, reliable heat – helping to address fuel poverty and increase energy efficiency in our towns and cities.
“Customer needs must be placed at the heart of the design, development and operation of heat networks and we welcome the joint efforts underway to deliver better customer protection and further improve service delivery.”