The Role
Based at our well-situated, modern offices in Skelmersdale, Lancashire, this role will focus on the validation, management and reporting of our clients’ energy bills. This will initially involve understanding the validation requirements, establishing the processes and consequently supporting the development of a sophisticated IT system to provide a robust, secure and efficient post-contract service to our clients.

The role will also involve the management of any discrepancies and exceptions as identified by the system. This includes monthly validation reports, reconciliations, query management and issue resolution.

The Person
You will be a confident, organised and technically competent person having previous experience in the energy industry. It would be advantageous if you have a good understanding of the elements of a utility bill (gas, electricity, water) and the associated terminologies they use.

Commercially minded, you will have the ability to assess and identify any potential billing errors and the financial impact they have on the client. You will be technically sound in the use of Excel and have a natural ability to navigate an energy billing database/portal. You will need good organisational and project management skills to manage the implementation of the inhouse invoice validation system and the ongoing management of portfolios, clients and suppliers.

A people person, you will have the ability to communicate and transfer knowledge between both internal and external contacts. You will be part of a wider team that has strong set of business values and ethics based on trust, openness, honesty, empathy, teamwork and resilience.

The Company
Brownlow Utilities is an award-winning, independently owned consultancy based in the North West of England offering a range of energy and utility services to businesses in the UK. Our aim is to help businesses manage their energy better; how much they use and the price they pay whilst remaining legally compliant. This involves a portfolio of services covering the procurement and management of gas, electricity and water supplies.
With strong business ethics of trust, honesty and transparency, we are a growing, energetic and challenging business who is trailblazing the way forward in the UK energy consultancy industry.

Key Responsibilities

• Actively drive the development and implementation of the validation process and system
• Manage the setup of new clients on the validation platform
• The administration of a portfolio of clients on validation system
• Liaise with various departments and clients to fill gaps in client data
• Issuing of weekly, monthly and ad hoc reporting
• Raising invoice queries with suppliers and seeing through to resolution
• Monitor SLA’s and ensure client deadlines are met
• Support Account Managers on client visits/meetings
• Ensure disconnection notices are prioritised and dealt with in appropriate manner
• Provide support to Carbon and Water teams where necessary

Skills Required

• Excellent problem solving and analytical skills
• Good organisational and project management abilities
• Strong negotiation and communication skills
• Ability to work independently, accurately and with attention to detail
• Technically competent with a good knowledge of Microsoft packages, in particular Excel
• Confidence in liaising directly with clients, suppliers and key stakeholder
• Ideally worked for a utility supplier, brokerage or consultancy
• Beneficial to have experience in bill validation, or having worked in a billing department

Package Available
This role is offered on a permanent contract, with a standard 3-month probation period. The role attracts a competitive salary (dependant on experience), together with an annual company bonus, pension scheme opportunities and a healthy, supportive working environment – including regular team building, professional development and social activities.

If this sounds like the role for you or you would like more information, please contact [email protected]. Closing date 31st July 2019.

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