EDF announces additional support for customers affected by Covid-19

The French energy firm suggested it may allow certain customers to make repayments over a longer period of time

The Big Zero report

EDF Energy has announced additional support for customers affected by Covid-19.

The French energy firm noted it was “prepared to offer affected customers additional support and flexibility” and stressed each case would be looked at on an individual basis.

It suggested it may allow certain customers to make repayments over a longer period of time, delay payment for a short period or arrange payments in alternative ways.

A spokesperson told Energy Live News: “We can also use our existing partnerships with Citizens Advice Plymouth and IncomeMax to help our customers to maximise their existing income and manage their money.

“We would encourage all our customers to visit our website to check they’re on the best tariff available to them. To make sure that we are able to assist potentially vulnerable customers and deal with emergencies, we would urge customers with non-urgent requests to use our online services.”

EDF Energy is one of the biggest utility companies in the UK with more than five million customers.

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