Customers alarmed as solar firm’s website outage leaves deposits in limbo

London customers cautioned about deposits as Green Energy Together faces suspension, prompting Mayor Sadiq Khan to vow protection against losses

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Growing concerns are being raised regarding the security of customer deposits as a prominent solar firm experiences a significant disruption with its website, rendering it inaccessible to users.

A few days ago, ELN reported that Green Energy Together (GET UK), the primary installer for Mayor Sadiq Khan‘s Solar Together programme, suspended operations and lost its trade body accreditation after an investigation.

ELN understands that officials acknowledge rumours and the outage of GET UK’s website, with ongoing efforts in collaboration with iChoosr to ascertain the company’s precise status.

A spokesperson for the Mayor of London said: “The Mayor is appalled on behalf of those Londoners who have faced poor levels of service through Solar Together.

“The Mayor’s team have been working to ensure Solar Together customers’ deposits are protected, with the ability to recover any money that has already paid. On behalf of Londoners, the Mayor will hold iChoosr and their subcontractors to account for their unacceptable performance.

“More than 2,000 London homes have been fitted with solar panels since the scheme began in 2017.”

In an announcement, the National Inspection Council for Electrical Installation Contracting said: “As the UK’s largest voluntary certification body for the building services industry, upholding standards, and protecting consumers is at the heart of everything we do.

“At this time, we can confirm that Green Energy Together is no longer registered on NICEIC’s MCS Scheme.”

ELN has reached out to GET UK for comment.

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