New proposals to limit energy suppliers back-billing customers

Ofgem has proposed limiting suppliers from back-billing customers for energy used more than 12 months ago. It mainly results from suppliers using estimated bills until they take an actual meter reading, which may show the customer’s energy usage is higher than expected. Suppliers then send a ‘catch-up’ bill to recover the difference, sometimes resulting in […]

Two million households hit with shock energy bills

Energy suppliers have hit more than two million households with large late bills in the last year. That’s a result of consumers initially being undercharged, according to new estimates from Citizens Advice. It found the average back-bill was for £206, with 15% of those who had been back-billed saying they were charged more than £250. […]

More suppliers limit energy back-billing for small businesses

More energy suppliers have pledged to limit how far back they can charge small businesses for their energy to one year. It comes as a national campaign to get people shopping locally and on the high street began today called ‘Small Business Saturday’. British Gas, EDF Energy, npower, ScottishPower, First Utility, Good Energy and Opus […]

E.ON limits back-billing to a year for business customers

Energy supplier E.ON is scrapping back-dated bills longer than a year as part of some “major changes” to the way it deals with business customers which kick in this week. The firm has 670,000 SME customers in the UK and says it will also put contract end dates on bills to let them know exactly […]