Business energy supplier fined £980k for customer service failures

A business energy supplier has been ordered to pay £980,000 for failing in customer service following an investigation. Ofgem said BES didn’t properly explain important contract terms to customers, including possible termination fees if their contracts ended early. It added the energy company also wrongly blocked some customers from switching to different suppliers and its […]

EU bank provides £1.3m support for UK energy scheme

An energy efficiency scheme in Birmingham has received funding worth £1.3 million from the European Investment Bank (EIB). The Birmingham Energy Savers (BES) initiative is expected to help install energy saving measures such as new boilers, improved insulation and solar panels in 60,000 households in the city. Councillor James McKay, Cabinet Member for a Green, […]