Net zero is an admirable goal, but there are lots of potential pitfalls when trying to accomplish it

Net zero has become a hot topic over the past few years, and governments are increasingly imposing regulations on energy and utility companies to reduce their carbon footprint.

Birlasoft and Energy Live News have produced a series of blogs and articles focused on using cutting edge technological solutions to overcome key challenges in the Energy and Utility industries.

Energy companies in the past have not wanted a true two-way relationship with their customers, either down to not having the staff bandwidth to respond to a Customer in a personalised and positive way or just through the sheer volume of calls that need to be acted upon.