Guest Blog: npower’s Wayne Mitchell on the Launch of Consultant Panel

Tapping into the TPIs It may sound obvious, but if you want to know how you’re doing, ask the people you’re doing it for. For us, that means talking to our customers and also providing ways to hear their views and ask for their feedback to specific topics. This month, we launch a new online […]

Guest Blog: npower’s Chris Billing – TPI Code of Conduct

Chris Billing is Head of Indirect Sales, responsible for overseeing the relationship that npower’s Industrial and Commercial team has with energy consultants and brokers. Here he talks about the forthcoming Ofgem Code of Practice for TPIs. Promoting good conduct among energy consultants and brokers By this time next year, Ofgem plans to be ready to […]

Blog: How do you define an energy TPI?

If I was shipwrecked and only left with one book, it would be a dictionary. The Oxford English, to be precise. Hangover from my lit degree, yes – but why? For a start, I blimmin’ love new words. And it would be so frustrating to never know what that word floating in the back of […]

Rob Church from Ofgem on the TPI Code of Conduct

Rob Church, Associate Partner, Retail Markets Division at Ofgem talks about the watchdog’s proposals to regulate the TPI sector.

Ofgem responds to TPI code questions

Rob Church, Associate Partner for Smart Metering and Smarter Markets at Ofgem writes about getting fairer treatment for businesses. Last summer marked the start of a step up in protection for businesses in the energy market. All suppliers now have enforceable standards of conduct to meet meaning they must treat small firms fairly, or risk […]

We won’t be “toothless tiger” on TPI rules says Ofgem partner

Ofgem won’t be a “toothless tiger” if it brings in a code of conduct for energy brokers and third party intermediaries, Associate Partner Rob Church asserted this week. He made the remark to an audience of brokers and TPIs at one of The Energy Live Consultancy Roadshows this week. Asked by a consultant who was […]

Editorial – Ofgem listens on road trip to clarity

When I was younger, err much younger, I always wanted to be in a band going on a crazy tour. My guitar playing alas was poor, my singing in need of an auto-tune, however I had that dream. I wanted to experience the thrill of a different audience every night, the joy of the road […]

Editorial – Ofgem to now talk at our TPI roadshows

As you couldn’t have failed to notice, our Code of Conduct Crusade is firmly underway. It’s certainly got a bit of debate going and if you saw my last editorial you’ll know the UIA have got involved too. I welcome this, we may not share a lot in common but I believe the UIA has […]

New rules for energy brokers to clear out cowboys

Energy brokers who act as go-betweens for consumers and suppliers will have to sign up to a new code of conduct under new plans to clear out the cowboys. A number of dodgy brokers have given the sector a bad name and this is the latest attempt to clean up brokers’ reputations once and for […]

Ofgem’s energy market reforms ‘don’t go far enough’

Ofgem’s new code of conduct to make the energy market simpler and fairer for consumers “do not go far enough”. That’s the comment from Which? following the launch of the energy regulator’s new rules this week. The consumer body believes improving the way suppliers deal with their customers is a step forward but claims Ofgem […]