credit balances
Both households and businesses using fixed direct debits contribute to this sum
Energy firms will be required to maintain a capital target of £130 adjusted net assets per dual fuel customer from 2025
Fears are growing as Ofgem has axed plans to require all energy suppliers to ringfence their customers’ credit balances
Independent review conducted on behalf of British Gas found that a compulsory co-insurance model would not protect credit balances
The regulator should resist pressure from companies to adopt ill-considered ideas, the boss of Octopus has said
Credit balances are used by some firms like an interest free company credit card, Ofgem’s boss has said
Ofgem-appointed consultants have published findings of a review on the root causes of recent supplier failures
A new survey found that nearly 86% of energy customers want their suppliers to protect their deposits
The Business Secretary wrote to Ofgem about the “completely unacceptable behaviour” of companies increasing direct debit payments more than is justified
New rules by Ofwat will see retailers return customers’ credit balances in the event of a failure