‘Energy suppliers hold £8bn in overpaid customer funds’

Both households and businesses using fixed direct debits contribute to this sum

Ofgem’s proposal to shock-proof energy suppliers with minimum capital requirement

Energy firms will be required to maintain a capital target of £130 adjusted net assets per dual fuel customer from 2025

Energy suppliers ‘sitting on a hoard of £4.5bn in customer credit’

Fears are growing as Ofgem has axed plans to require all energy suppliers to ringfence their customers’ credit balances

Centrica slams Octopus’ proposals for protecting consumer credit balances

Independent review conducted on behalf of British Gas found that a compulsory co-insurance model would not protect credit balances

Octopus: “Crude ringfencing customers’ credit balances is financially illiterate”

The regulator should resist pressure from companies to adopt ill-considered ideas, the boss of Octopus has said

Ofgem sets out tougher rules for energy suppliers to protect customers

Credit balances are used by some firms like an interest free company credit card, Ofgem’s boss has said

Two business models ‘are to blame for energy firm collapses’

Ofgem-appointed consultants have published findings of a review on the root causes of recent supplier failures

Vast majority of customers demand energy firms protect credit balances

A new survey found that nearly 86% of energy customers want their suppliers to protect their deposits

Ofgem urged to fine firms over ‘unjustified’ charges

The Business Secretary wrote to Ofgem about the “completely unacceptable behaviour” of companies increasing direct debit payments more than is justified

Water firms exiting the market to refund customers

New rules by Ofwat will see retailers return customers’ credit balances in the event of a failure