Three water companies warned by watchdog over customer complaints

Bristol Water, SES Water and Southern Water have come under fire for poor performance

Energy complaints handling: Best and worst firms

New supplier Places for People Energy has been ranked at the top of the league table for complaints handling while Extra Energy is said to be the worst. The latter firm is at the bottom of Citizens Advice’s latest ranking – which measures how well energy companies are handling customer complaints – for the third […]

Customer complaints up for half of water suppliers

Almost half of the water industry in England and Wales saw an increase in written customers complaints last year. The Consumer Council for Water (CCWater) reveals 10 out of 21 firms reported a rise in written customer complaints and is concerned the downward trend of the previous years could return if companies don’t take positive […]

Best and worst energy suppliers for complaints handling

Extra Energy has been named the worst supplier for handling customer complaints while SSE has been ranked on top. Citizens Advice revealed there were 1,682 complaints per 100,000 Extra Energy customers between January and March this year – the highest ratio ever recorded over the course of the league table’s five-year history. Co-operative Energy was […]