Economy Energy ‘UK’s worst energy supplier’

Economy Energy has been rated the UK’s worst energy supplier for the second quarter in a row. That’s the result from a new Citizens Advice survey, which scores energy firms against five criteria including the way customer complaints are handled, how easy it is to switch, the quality customer service, how easy bills are to […]

SmartestEnergy retains top spot for customer satisfaction

Business energy supplier SmartestEnergy has topped the table again for customer satisfaction among large energy users. It is the fourth year in a row the company has headed the table which assesses performance across areas including procurement, billing, account management and query resolution. British Gas rose to second place while Haven Power was placed third […]

Customer satisfaction in energy sector drops to new low

Consumer satisfaction in Britain’s energy industry has plummeted to a new low of just 41% – one of the lowest average scores across a range of products and other sectors. New research by Which? reveals the Big Six suppliers are at the bottom of the table, with npower scoring the lowest for the third year […]

npower’s Wayne Mitchell’s Energy Blog

The customer is king If you are a university graduate, you could be forgiven for thinking that 70% is an excellent score, as this is roughly what you need to consistently attain for a first-class degree. Applying the same academic methodology to companies up and down the country, then according to the latest UK Customer […]

E.ON claims profits fall to prop up customer service

Energy supplier E.ON claims its profits last year fell because of efforts to boost customer satisfaction. Profits for supplying homes and corporate to small businesses fell from £285million in 2011 to £235m in 2012. Suppliers have taken a bashing in the public eye over the last year and E.ON appears to be courting its customers […]

From Zero to Hero – npower’s customer satisfaction pledge

The new head of energy firm npower has pledged his firm would rocket up the customer satisfaction table from last to first place. The supplier’s performance with customers appeared to wobble recently when it was voted the bottom of a league table ranking the UK’s energy providers by consumer group Which?. Now Paul Massara (pictured),  […]

Energy giants rated worst for customer service

Small energy suppliers have come out on top again for customer satisfaction while the biggest energy companies have been rated the worst. That’s according to a new survey by consumer group Which? in their “biggest ever” energy company satisfaction survey, where more than 10,000 people were asked about their experiences with their suppliers. Green energy […]

Energy firms and airlines “lowest scoring” for customer satisfaction

Energy firms remain firmly in consumers bad books having joined airlines as the UK’s lowest-scoring industries in a national customer satisfaction survey. Brits rate energy utilities at 69 out of 100, a poor score for the National Customer Satisfaction Index – although this actually is a five-year high for the industry. Utilities’ standing in the […]